SHIPPING


What is the minimum order for free delivery?

The minimum order for free delivery within Singapore is SG$50. A delivery fee of SG$5 is applicable for orders below SG$50.

How do you ship my orders?

All coffee beans and merchandise orders will be shipped using door-to-door courier service by our courier partner, Shippit. You will be provided with a tracking number which you can use on their tracking portal.


For cold brew orders, it will be delivered to your doorstep by our delivery every Wednesday, between 9am - 4pm.


How do you deliver Cold Brew?

If your order contains any of our Cold Brew products, your order will be delivered using our own delivery fleet. 

Our Cold Brews are made to order and are delivered chilled to ensure their smooth and refreshing taste doesn't get compromised.

How long will it take for my order to arrive after I make payment?

Coffee beans orders

We roast small batches of a variety of coffee beans every Monday or Tuesday to cater to daily orders.

If beans of your choice is available, your order will be processed within 1-2 working days. Once your order has been processed, an automated email will be sent to you with a tracking number to check on the status of delivery. You can expect to receive your coffee 2-3 days thereafter.

In the event that the coffee beans of your choice are unavailable, orders received by 12pm on Friday will be placed into next week's roasting schedule and will be delivered in 4 - 10 working days.


Our team strives to fulfill your orders as quickly as we can, but occasionally, it may take longer than usual to reach you. These are some of the common causes of delay:

- Promotional and festive periods

- Public holidays and weekends

- Longer lead time by our courier partner

- Roast-in-progress for a fresh batch of coffee beans

 

Cold Brew orders are delivered every Wednesday, 9am - 4pm. Orders received up to 12pm on Tuesday will be delivered on Wednesday in the same week and anything after will be delivered on the Wednesday of the week after. Please ensure that someone will be around to receive your delivery to place your cold brew into the refrigerator immediately.


If you need assistance with your coffee orders, please do not hesitate to email us at ask@bettrbarista.com and we will do our best to satisfy your caffeine fix.


I opted to self-pickup my order, when can I collect it?

You will receive an email notification when the order is ready for pickup - collection can be made within 5 working days, on Monday to Friday (except Public Holiday), between 12pm to 4pm. Collections on Saturdays are between 10am-1pm only.

How can I track my orders?

All coffee beans and merchandise orders will be shipped using door-to-door courier service by our courier partner, Shippit. You will be provided with a tracking number which you can use on their tracking portal. Depending on your order, we might also deliver your order with our own fleet.


Cold brew orders will be delivered to your doorstep on Wednesday, between 9am - 4pm.


Do you ship internationally?

We currently ship only to addresses in Singapore. We are in the midst of exploring international shipping options, so stay tuned!


Alternatively, you may choose to use freight forwarders like vPost to send your orders overseas. You will need to make these arrangements yourself. Bettr Coffee Co. will not be liable for any damage, lost of mail, or additional costs incurred for international shipping made under these conditions. Orders delivered internationally via freight forwarding are not covered for exchange, returns, or refunds. 

Help! I did not receive my order/the wrong items were delivered.

If you did not receive your order, please write to us at ask@bettrbarista.com.